Hotel Casa Del Río La Fortuna de San Carlos

HOTEL POLICIES

Check in- Check Out

Check-in time is from 2:00 PM to 7:00 pm, Please if you are planning to check in after 7:00 pm, we will need to be notified in advance so that we can have a staff member on call, and a $10 fee will be charged.

Check-out time is 11:00 AM noon. 

Subject to availability, early check-in and late check-out will be considered.

Please present your ID card, Passport or Temporary Residence Card upon Check-in.

Luggage Storage

Subject to availability of the storage space, the guest can store luggage in the luggage room, at the guest’s sole risk as to loss or damage from any cause, Luggage may not be stored for a period of over 3 days.

Damage to Property

The guest will be held responsible for any loss or damage to the hotel property caused by themselves, their guests or any person for whom they are responsible.

Child Policy

A maximum of two children under the age of 12 years old are allowed to share the room without additional charges using existing bedding (in selected rooms). Persons aged over 12 years will be charged Extra Person rates for each person.

Non-arrival

Should you fail to arrive on the scheduled day of your reservation, your room will be held until the following day in case you have been unforeseeably delayed and are unable to contact us. Should you not arrive the next day your reservation will be cancelled and the total accommodation charge which will be applied to your credit card.

TERMS AND CONDITIONS 

  • It is forbidden to bring into the hotel flammable materials, explosives or firearms. Bringing or storing any products / items of combustible or hazardous nature and/or prohibited goods and/or goods of objectionable nature is strictly prohibited.
  • I agree and acknowledge that when entering and using the unsupervised Swimming pool and water slide, I do so at my own risk and that Hotel Management shall not be liable for any such personal injury, death or property loss and/or damage.
  • Please do not smoke in your room as a deep cleaning surcharge of USD 200 per day will apply if you do so.
  • Safe deposit locker is available in the room, The management does not take any responsibility for the loss of valuables left in the room / lockers
Casa del Río
Information

La Fortuna de San Carlos, Costa Rica

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